Welcome to Total Shop HQ. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1.1 Website Use: Our website is intended for personal, non-commercial use. You may browse, view, and make purchases for lawful purposes only. Any unauthorized use or modification of the website’s content, including images, text, graphics, logos, and trademarks, is strictly prohibited.
1.2 Age Restrictions: By using our website and making a purchase, you confirm that you are at least 18 years old or have the consent of a legal guardian.
2.1 Product Descriptions: We make every effort to provide accurate and detailed product descriptions on our website. However, we do not warrant that the descriptions are error-free or complete. If you encounter any discrepancies, please contact our customer service team for clarification before making a purchase.
2.2 Product Availability: Product availability is subject to change without notice. We strive to keep our inventory up to date, but in rare cases, an item may be out of stock or unavailable. If this happens, we will notify you as soon as possible and provide alternatives or process a refund for the unavailable item.
3.1 Pricing: All prices displayed on our website are in USD and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
3.2 Payment Methods: We accept various payment methods. By providing payment information, you represent and warrant that you are authorized to use the selected payment method and authorize us to charge the specified amount. Your purchase will appear on your statement under the name “totalshophq”.
3.3 Taxes and Duties: Prices displayed on our website do not include applicable taxes, customs duties, or other fees. You are responsible for paying any such additional charges that may apply to your purchase.
3.4 Price Points: Our products are offered at the following price points:
At Total Shop HQ, we are committed to delivering your orders promptly and efficiently. We offer various delivery methods to cater to different shipping needs. Please find below our detailed delivery methods and their expected delivery times:
4.1 Shipping Methods: We offer various shipping options, which may be subject to additional fees and restrictions depending on your location. Shipping times are estimates and may vary based on factors beyond our control.
4.2 Delivery Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for any delays or misdeliveries resulting from incorrect or incomplete address information.
4.3 Risk of Loss: The risk of loss and title for products purchased from Total Shop HQ pass to you upon our delivery of the items to the carrier.
Standard Shipping:
Description: Our standard shipping option is the most cost-effective method for delivering your orders.
Expected Delivery Time: We aim to ship all orders within 3-5 business days of receiving payment, with an expected delivery time of 5-7 business days from the date of dispatch.
Please note the following important points:
Delivery times are based on business days and do not include weekends or public holidays.
The expected delivery times mentioned above are estimates and may vary depending on factors such as the shipping destination, the availability of stock, and unforeseen circumstances beyond our control.
During peak seasons, holidays, or promotional events, delivery times may be slightly longer due to increased order volumes. We will make every effort to notify you of any potential delays during such periods.
Tracking information will be provided for all shipments, allowing you to monitor the progress of your order. You can track your package through our website or by using the provided tracking number on the respective shipping carrier’s website.
We strive to ensure that your orders are carefully packaged and dispatched promptly to provide a seamless delivery experience. However, please understand that once the package is in the hands of the shipping carrier, we cannot be held responsible for any delays or issues that may occur.
If you have any questions or require further assistance regarding our delivery methods or expected delivery times, please contact our customer service team. We are here to assist you and provide the best possible shopping experience.
All content on our website, including text, graphics, logos, images, product descriptions, and trademarks, is the intellectual property of Total Shop HQ or its licensors. You are prohibited from using, copying, reproducing, modifying, or distributing any content without our prior written consent.
To the extent permitted by law, Total Shop HQ and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase and use of our products.
At Total Shop HQ, we value your satisfaction and strive to provide the best possible customer experience. We understand that circumstances may arise where you need to cancel your order. To ensure clarity and transparency, we have established a detailed cancellation policy that addresses cancellations both before and after shipping. Please read the following policy carefully to understand the conditions and procedures for cancelling your order.
Cancellation before Shipping
1.1. If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. You can reach using the following information:
Phone: +1-833-798-0105
Email: [email protected]
Address: Room 607, Yen Sheng Centre, 64, Hoi Yuen Road, Kwan Tong, Kowloon 852
1.2. If your cancellation request is received before the order is shipped, we will make every effort to accommodate your request and process the cancellation without any additional charges.
1.3. Please note that if your order has already been processed and is ready for shipment, we may be unable to cancel it. In such cases, you may need to proceed with a return or exchange process as outlined in our Return Policy.
Cancellation after Shipping
2.1. If you decide to cancel your order after it has been shipped, you must follow our return procedure as outlined in our Return Policy.
2.2. Please note that cancellation after shipping will be treated as a return. You will be responsible for the return shipping costs, unless the cancellation is due to an error on our part or a defective product.
2.3. The returned product must be in its original condition, unused, and with all original packaging intact. Please refer to our Return Policy for more information on return procedures and eligibility.
Exceptions
3.1. In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation policies. These policies will be clearly communicated during the checkout process or in the promotional material.
Refunds
4.1. If your cancellation request is approved and the returned product meets the necessary conditions outlined in our Return Policy, we will process the refund as per our standard refund procedure.
4.2. The refund will be issued using the original payment method used during the purchase, unless otherwise agreed upon.
Communication
5.1. It is essential to maintain open communication throughout the cancellation process. Please ensure that you promptly notify us of your cancellation request and follow any instructions provided by our customer service team.
5.2. We will make every effort to respond to your cancellation request and provide necessary guidance in a timely manner.
Modifications
6.1. Total Shop HQ reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.
6.2. It is your responsibility to review our cancellation policy periodically to stay informed about any updates or modifications.
By placing an order with Total Shop HQ, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding the cancellation of your order, please contact our customer service team for assistance.
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at [email protected].